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Welcome to our Help Center
Newsletter
 

Ordering

1)  Canceling or Changing an Order 

2)  Sales Tax

3)  Order Confirmation / Order Status

4)  Privacy & Security

 

 

Shipping & Returns

1)  Shipping Policy

2)  How to Return a Product

3)  Tracking Your Order

4)  Finding your package

 

Contact Us

Customer Care Email:
service@mybabyclothes.com 

Customer Care:
Phone: 866-553-8175

Customer Care Hours:
M - F 9am - 5pm EST

 

Canceling or Changing an Order

After you place your order, you can contact us via email or phone to cancel or change your order.  You can cancel and obtain a refund any time before we ship your order.  After we have shipped the order, we unfortunately cannot cancel or change it. 

 

Sales Tax

Sales tax will only be assessed for orders that are shipped within the state of Georgia (7%).

 

Order Confirmation / Order Status

Once you place your order, we will send you an email confirmation for your order. If you do not receive a confirmation in your Inbox, please check your Junk mail folder.  If you still are not able to locate your order confirmation, please contact us via email or phone to confirm that we received your order.

All orders are shipped via USPS with delivery confirmation.  You can check the status of your order at any time by clicking here and entering your order number and email address.  If you do not remember your order number, please contact us via email or phone and we will provide your order number and order status.   You may track your order at www.usps.com by entering the tracking number that we provide.

 

Shipping Policy

 Shipping Details    

** International Shipping charges are calculated during checkout. Free Shipping promotion only applies to orders shipped within the US.

 

International Shipping

We now offer International Shipping to over 200 countries!

mybabyclothes.com has partnered with Bongo International to offer our customers international shipping to over 200 countries.  For international orders, shipping charges are calculated during checkout.  Simply select your country during checkout and complete the remaining fields to place your international order.  Our Free Shipping policy does not apply to international orders. 

 

How to Return a Product

If you are not 100% satisfied with your order, you may return it for a refund.  We make it easy with our simple no hassle return process!

   - You may return items within 60 days of receipt.
   - Products must be in the condition you received them and in the original packaging.
   - Clothing that has been worn or washed is non-refundable. 
   - Personalized clothing is non-refundable.

Easy return process:

   1. Contact us via email or phone (see contact information at the top of this page) to notify us about the return.
   2. We will email you a return shipping label
   3. Simply print the label, attach it to the original packaging and seal the package
   4. Drop the packaging in your mailbox, give to your carrier, or drop it off at your local post office.

We will take care of the rest for you!

Once we receive the return, we will issue a credit to your credit card and you will receive an email confirmation that your return is complete.  Return shipping cost will be deducted from your credit.

 

Tracking Your Order

All orders are shipped via USPS with delivery confirmation.  You can check the status of your order at any time by clicking here and entering your order number and email address.  If you do not remember your order number, please contact us via email or phone and we will provide your order number and order status.   You may track your order at www.usps.com by entering the tracking number that we provide.

 

Finding Your package

If the tracking information at www.usps.com shows that your order has been delivered, be sure to check everywhere.  Usually carriers will leave the package in your mailbox, but occasionally carriers leave deliveries with neighbors, building managers, side door, porch, garage, or even inconspicuous places around your house.  If there is no tracking information or the information shows the package was returned to us, please contact us by email or phone.

 

Privacy & Security

We are extremely sensitive about the privacy and security of your personal information.  We do not share your information with 3rd parties other than for the purpose of shipping your order (such as USPS).  In addition, we deploy significant technology to secure your information, such as SSL encryption and multiple levels of physical and logical security.  You can review our full privacy policy below.

 

Privacy Policy

Your privacy is very important to us. We recognize and respect the importance of maintaining the privacy of our customers, registered members and users.  The purpose of this Privacy Policy is to inform you of:

  • the personal information we may collect from you when you visit our web site, respond to our emails, place orders via mail or fax, or otherwise contact us via telephone, email, fax or mail,
  • why we gather information from you,
  • how we collect it,
  • how we use it, and
  • the choices you have regarding our use of personal information you have provided.

Why do we gather information?
mybabyclothes.com gathers personal information to help improve our products and customer service, to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience and to inform you of special offers and discounts from us.

What information do we gather?

We collect information through our Web Site, emails, mail, fax, and telephone, including when you:

  • place an order,
  • participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for suggestions, and membership registrations, and
  • engage in other activities, services, products and resources we make accessible to our customers, members or users.

Depending on how you are interact with us, we collect some or all of the following types of information:

  • your name, address, telephone number, email address,
  • billing information (credit card number, expiration date and billing address),
  • gender and birth date, if you choose to enter such information,
  • any promotion code and related information

Information you provide to us may be collected by us even if an order, registration, or other process is started but not completed or otherwise canceled. Members may also add to their Address Book the name, address and telephone number of friends or other persons to whom they may wish to send gifts or expressions. Only Members have the right to view and edit their Address Book entries.

How we use "Cookies" and "Action Tags".

A "cookie" is a small data file sent to your browser from a web server and stored on your computer. We use cookies to let us know that you are a prior customer, user or Member and to provide certain features to you. Most web browsers allow you to instruct the browser to prevent the use of cookies. However, if you disable this feature, certain aspects of the site, such as the shopping basket, may not function properly.

How we use the information we collect

We use information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience, to inform you of offers and discounts. We do not share any personal information with 3rd parties.

We reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests and as necessary or appropriate, in our view, to operate the Web Site, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in, and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensors, Merchants and Associates.

Please note that any personal information you reveal or post on one our public forums, such as a message board, blogs, survey, contest, sweepstakes, user review and rate forum, and all User Submissions, are not protected by this Privacy Policy and may be collected, shared and used by us or with third parties, including to contact you. Information you give out or post on our public forums you disclose at your own risk.

Links to Other Web Sites
mybabyclothes.com wants you to be aware that when you click on links and/or ad banners that take you to affiliated or third-party web sites, you will be subject to the privacy policies and terms of use of those web sites, not ours. We encourage you to read the posted privacy statement and user terms whenever using, and prior to providing any personal information to, any other web site.

Security and Passwords

If you place an order on our Web site, it encrypts the credit card number you submit prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the Web Site is viewed using Microsoft's Internet Explorer® or Mozilla Firefox. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of information we receive.

Portions of the Web Site (such as our Member registration and Address Book) may require registration and log-in processes in which you will select a user ID and password (collectively, the "Password"). Passwords provided to you by us are the confidential property of the Company and may be used by you solely for your individual use of the Web Site (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or accounts.

How to Limit the Use of Personal Information

We want to communicate with you only to the extent you want to hear from us. If you prefer not to have personal information collected from you via the Web Site, emails, mail, fax, and telephone shared with third parties, or to set your preferences concerning promotional communications, please follow the directions below.

Where to Direct Questions About the mybabyclothes.com Privacy Policy

If you have any questions about this Privacy Policy or the practices described herein, contact:

mybabyclothes.com
Phone toll free 1-866-553-8175
Email: service@mybabyclothes.com

 


Terms & Conditions

Thank you for shopping at http://www.mybabyclothesboutique.com/.  We value you as a customer and appreciate your business.  The goal of this website is to provide access to our wide variety of baby clothes and baby clothing accessories.  To ensure a safe environment for our users, we have provided these Terms and Conditions.

mybabyclothes.com is owned and operated by mybabyclothes.com llc.  Unless otherwise noted, all design and content in this website is the property of mybabyclothes.com llc and protected by United States and international copyright laws.

MyBabyClothes.com and other marks indicated on our web site are trademarks and/or service marks of mybabyclothes.com llc. Other graphics, logos, headers, icons, scripts and service names are also trademarks of mybabyclothes.com llc. Our trademarks may not be used in connection with any products or services that are not owned by mybabyclothes.com llc.

mybabyclothes.com llc web site(s) contain links to web sites that are not maintained by mybabyclothes.com llc. We try to include links to only those web sites that are in good taste and safe for our visitors, but we are not responsible for the content or accuracy of any web sites other than our own and cannot guarantee that such web sites will not change without our knowledge. The inclusion of a link in this web site does not imply mybabyclothes.com's endorsement of the web site. If you decide to use any links to access other web sites, you do so at your own risk.

Disclaimer of Warranties and Limitation of Liability

THE MATERIALS AND INFORMATION PROVIDED BY mybabyclothes.com ON ANY OF ITS WEB SITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. mybabyclothes.com MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS WEB SITE(S) OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON ITS WEB SITE(S). YOU AGREE THAT YOUR ACCESS TO, AND USE OF ALL mybabyclothes.com WEB SITES(S) IS AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, mybabyclothes.com DISCAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. mybabyclothes.com DOES NOT WARRANT THAT ITS WEBSITE(S), ITS SERVERS, OR EMAIL SENT FROM mybabyclothes.com ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. mybabyclothes.com WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM USE OF THIS SITE, INCLUDING, WITHOUT LIMITATION, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES.

This disclaimer of liability applies to any damages or injury caused by any failure or performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, act of God, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, negligence, or under any other cause of action. You also specifically acknowledge that mybabyclothes.com is not liable for your defamatory, offensive, infringing or illegal materials or conduct or that of third parties.

The law of certain states may not allow limitations on warranties or damages as described above. If such law applies to you, some or all of the above disclaimers, exclusions or warranties may not apply to you and you may have additional rights. However, in no event shall mybabyclothes.com aggregate liability to you for all claims, damages, losses, and causes of action exceed the amount paid to mybabyclothes.com by you for accessing mybabyclothes.com's web site(s).

Indemnity

You agree to defend, indemnify, and hold harmless mybabyclothes.com and its officers, directors, stockholders, affiliates, employees and agents from and against any claims, actions, or demands, including without limitation reasonable legal and accounting fees, arising from your use of any mybabyclothes.com web site or your breach of these Terms of Use.

Applicable Law

By visiting mybabyclothes.com's web site(s), you agree that the law of Georgia, without regard to principles of conflict of laws, shall govern these Terms of Use and any dispute that may arise between you and mybabyclothes.com. If any court of competent jurisdiction determines that any provision, or any portion thereof, contained in these Terms of Use is unenforceable in any respect, such provision shall be deemed limited to the extent that such court deems it enforceable, and as so limited shall remain in full force and effect. If such court shall deem any such provision, or portion thereof, wholly unenforceable, the remaining provisions of these Terms of Use shall nevertheless remain in full force and effect. These Terms of Use, together with the Privacy Policy, constitute the entire agreement between you and mybabyclothes.com relating to your access to and use of mybabyclothes.com's web site(s).

Modifications

mybabyclothes.com reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. Please check this page periodically for changes. You agree that each time you visit any mybabyclothes.com web site, your visit to and use of such web site will be subject to and bound by the then current version of these Terms of Use.

 



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Shipping Details
 

** International Shipping charges are calculated during checkout.  Free Shipping promotion only applies to orders shipped within the US.